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FAQ's
We have the answers. Please contact customer support if your questions are not answered on this page
I’m a current customer and I have a suggestion for improvement. How do I submit that?
Continuous improvement is central to how we operate, and we’re always looking for opportunities to enhance our products, services, and support. We especially value feedback from our customers, and welcome suggestions on how we can improve to help us deliver the best possible experience.
Submit your feedback here.
Where can I access AquaPhoenix’s 2026 price list?
You can download the 2026 Price List here.
How do I find a status of my order?
Here at AquaPhoenix we pride ourselves on customer service. We know that the status of your order is very important to you and your company.
There are two ways to find the status of your order:
- If you ordered on our eStore, you can find your order status online under your account here
- If you ordered through our customer service portal, over the phone or from one of our sales reps, you can fill out our customer service form and we will get back to you promptly.
What Products Do You Offer?
AquaPhoenix has strong partnerships with many of the industry’s leading suppliers. Our diverse product line features all the best testing products and chemical feed and control equipment. We stock thousands of products to allow for same or next-day shipping to get you what you need fast. If you’re looking for a hard-to-find item let us source it through our network of suppliers. We can also set up custom stocking programs for you to improve lead times.
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