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General

Here at AquaPhoenix we pride ourselves on customer service. We know that the status of your order is very important to you and your company.

There are two ways to find the status of your order:

  1. If you ordered on our eStore, you can find your order status online under your account here
  2. If you ordered through our customer service portal, over the phone or from one of our sales reps, you can fill out our customer service form and we will get back to you promptly.

AquaPhoenix has strong partnerships with many of the industry’s leading suppliers. Our diverse product line features all the best testing products and chemical feed and control equipment. We stock thousands of products to allow for same or next-day shipping to get you what you need fast. If you’re looking for a hard-to-find item let us source it through our network of suppliers. We can also set up custom stocking programs for you to improve lead times.