Frequently Asked Questions

All new estore B2C accounts will be for taxable purchases only. All new users have to create a B2C account before they can request B2B access.

You can sign up for your B2C account by clicking here. Once you have registered your eStore account, you can start purchasing right away.

Are you a current customer of AquaPhoenix? Please review B2B eStore account options below!

1. Please click here: Create an Account. Please go through the few questions and be sure to use your business email address so we connect it to your account! Once complete you will move to converting to B2B.
2. Please navigate to our B2B eStore Questionairre, we tried to make it as painless as possible. This form captures all the information needed to set you up with an account. We will use this information to design your product labels, ship items to the right place, and get in touch with the right people.
3. Once your questionnaire has been received our team will review all your company information and setup your account within 3-4 business days.
4. When your account is created, you will receive a company account registration email with your customer account C#, terms information and much more.
5. You will then just look out for your acceptance email for your B2B account connection.

1. Please navigate to our B2B eStore Questionairre, we tried to make it as painless as possible. This form captures all the information needed to set you up with an account. We will use this information to design your product labels, ship items to the right place, and get in touch with the right people.
2. Once your questionnaire has been received our team will review all your company information and setup your account within 3-4 business days.
3. When your account is created, you will receive a company account registration email with your customer account C#, terms information and much more.
4. You will then just look out for your acceptance email for your B2B account connection.

If you do not have a B2C eStore user profile, please follow the following steps:

1. Please click here: Create an Account. Please go through the few questions and be sure to use your business email address so we connect it to your account! Once complete you will move to converting to B2B.
2. Please navigate to: B2B eStore Request and fill out the few questions contained on the form. Then just look out for your acceptance email!

Do you have a Customer Account with a C#?

If you currently have a B2C eStore user profile and a Customer account(C#) with AquaPhoenix, click here to request your B2B access.

Our dedicated team works with you throughout the entire design process. Our in-house chemists, biologists, engineers and education professionals help to select the right products for your unique curriculum. In addition, we’ll provide field test samples to be sure the specific activities work as intended, so that once they are implemented in the classroom, assessing student mastery of specific topics is accurate and consistent from year to year.

International

By sourcing products globally, we are able to import container load quantities at very competitive prices. Deliveries are made to our Hanover, Pennsylvania facility on a regular basis where we inspect and manage inventory. Each year, we schedule several international trips (India, China, etc.) to inspect facilities, spot-check production lines, confirm quality standards and ensure shipping timelines are being met.

Domestic

Where our international suppliers allow for bulk quantities, our domestic suppliers offer us the flexibility to procure small quantities quickly. Strong relationships with multiple suppliers increase our ability to source products for quick order processing and custom kit production.

Manufacturing

Our in-house manufacturing and fabrication capabilities provide additional flexibility to our customers. We manufacture a wide range of chemicals and test kits for the educational market and can fabricate custom components based on your individual needs and requirements.

By creating an account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account.

Basic Account / B2C / Credit Card Only You can sign up for your B2C account by clicking here.

This account will be able to purchase all the items below and some basic ordering options:

• Purchase all items that are not regulated
• All purchases are taxable
• Pay via credit card during checkout
• Save multiple ship-to addresses
• Save multiple credit cards
• Track Order Status & Shipments

Business Account / B2B / Terms Payments, Private Labeling & More

This estore user will be able to purchase all the items below and have some customer account options below:

• Purchase all regulated & unregulated items
• See all private labeled items
• Price discounts associated with your customer account
• Tax exempted purchases (if applicable to your account)
• All purchases are ordered On-Account with PO relationships (Credit Card payments available upon request)
• Track Order Status & Shipments
• Save multiple ship-to addresses
• Save multiple credit cards