Pricing is subject to change at any time due to market fluctuations, product availability, and potential errors. AquaPhoenix Scientific, LLC reserves the right to modify pricing with or without notice; however, current pricing will always be provided at the time of quotation.
Pricing for products not manufactured by AquaPhoenix is subject to change at the discretion of the respective manufacturer.
All quoted shipping and handling charges are estimates based on rates in effect at the time of quotation. Final shipping charges may be adjusted prior to shipment to reflect actual carrier rates, fuel surcharges, accessorial charges, or other transportation-related costs. Any such adjustments will appear on the final invoice.
Standard payment terms are Net 30 days for approved accounts.
Accepted payment methods include:
For projects exceeding $50,000, AquaPhoenix reserves the right to require:
AquaPhoenix reserves the right to withhold shipment or services for overdue accounts.
Orders are typically shipped via FedEx or UPS for small parcel shipments. Larger orders are shipped via LTL carriers.
Orders may ship from multiple locations, including:
Shipping charges are subject to change.
Quoted shipping and handling charges are estimates only and are based on rates in effect at the time the quote is issued. AquaPhoenix reserves the right to adjust shipping charges prior to shipment to reflect actual carrier rates, fuel surcharges, accessorial charges, or other transportation-related costs incurred. Any such adjustments will be reflected on the final invoice.
Shipping charges will be prepaid and added to the invoice unless a valid carrier account number is provided on the purchase order.
Motor freight shipments will be sent prepaid and added (PPA) unless otherwise arranged. A processing and handling fee applies to all collect shipments.
A processing and handling fee applies to all shipments, including collect shipments.
Additional charges may apply for:
All special delivery requirements must be identified at the time of order placement and may be subject to additional fees based on the requested service level.
Hazardous materials may incur additional carrier-related charges depending on shipping methods and applicable regulations.
Many catalog items ship the same day the order is placed. Most stock or standard items ship within 2–3 business days of order receipt.
Non-standard items and larger orders will have shipment dates confirmed at the time of order based on product availability.
Certain products cannot be shipped via expedited air services due to regulatory restrictions.
AquaPhoenix is not responsible for damage caused by adverse weather conditions, including freezing temperatures.
Customers are responsible for considering local environmental conditions and requesting temperature-controlled shipping when necessary.
AquaPhoenix provides:
Each category carries different warranty terms.
AquaPhoenix Products are warranted to conform to label specifications for 12 months from the date of delivery.
Remedy, at AquaPhoenix’s discretion:
Equipment assemblies are warranted to meet written specifications for 12 months. AquaPhoenix will repair or reassemble defective equipment.
Customers are responsible for travel costs exceeding $1,000 for on-site service.
All applicable manufacturer warranties will be passed through where permitted.
Custom kits are built according to customer-provided specifications. AquaPhoenix warrants only conformity to those specifications and makes no guarantees regarding safety or fitness for use.
All products are intended for industrial, educational, and laboratory use only. They are not intended for food, drug, or household applications.
The customer assumes full responsibility for:
The customer agrees to indemnify and hold AquaPhoenix harmless from any claims, damages, or liabilities resulting from misuse, negligence, or unlawful use of products.
Customers are responsible for return shipping unless the return is due to an AquaPhoenix error.
Additional conditions:
Sales tax will be applied unless a valid exemption certificate is provided. Customers are responsible for submitting proper documentation.
THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES PROVIDED BY AQUAPHOENIX. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR BUSINESS INTERRUPTION, REGARDLESS OF THE LEGAL THEORY UNDER WHICH SUCH DAMAGES ARE CLAIMED.
Certain equipment may rely on third-party networks. AquaPhoenix is not responsible for performance issues resulting from network availability or failure.
AquaPhoenix Scientific, LLC
860 Gitts Run Road
Hanover, PA 17331
Phone: 866-632-1291
Hours: Monday–Friday, 8:00 AM–6:00 PM EST
For purchases made through the AquaPhoenix Scientific eStore, additional eStore Terms & Conditions apply.
By placing an order through the eStore, the customer agrees to be bound by these General Terms & Conditions, the applicable eStore Terms & Conditions, and any applicable Brand-Specific Terms & Conditions.
View eStore Terms & Conditions →
Certain AquaPhoenix Scientific brands, products, software, and services may be subject to additional terms and conditions. These Brand-Specific Terms & Conditions supplement these General Terms & Conditions and, where applicable, the eStore Terms & Conditions.
TankScan® Monitoring products and remote tank monitoring services are subject to additional TankScan® Monitoring Terms & Conditions.
View TankScan® Monitoring Terms & Conditions →
Unless otherwise stated in the applicable Brand-Specific Terms & Conditions, these General Terms & Conditions remain in effect.