eStore FAQs
AquaPhoenix Scientific has launched a
brand new e-commerce store with over 6,000 items!
Have a question about your e-store account, contact us today!
AquaPhoenix Scientific has launched a
brand new e-commerce store with over 6,000 items.
We are excited to announce that all of our test kits and accessories are available for purchase on the new website! With your new AquaPhoenix account you will be able to purchase test kits, equipment, as well as other necessities like your, safety equipment, and buffers/standards. We will continue to offer great brands like CHEMetrics, Hach, Lamotte, and Many More! We appreciate your patronage and hope this new estore provides added convenience for your needs!
Have a question about your e-store account, contact us today!
What Type of eStore Account do I need?
Who do I contact for order issues, returns, or support?
Please contact Customer Service for all order support needs.
Customer Service: 866-632-1291
Basic Account / B2C / Credit Card Only
Do I need an account to place an order?
Yes. eStore registration is required to place an order.
New users may place an order before completing a Business Account Application; however, these orders will:
- Be taxable
- Be limited to select products (not full catalog access)
- Be charged at standard list pricing
- Require credit card payment only
Register here:
https://catalog.aquaphoenixsci.com/user/registerForm/form/
Do I need a Business Account to buy from the eStore?
No. A Business Account is not required to place an order.
However, without an approved Business Account, purchasing options are limited and you will not receive:
- Tax exemptions
- Contract or terms pricing
- Full catalog access
What are the benefits of a Business Account?
Once approved and linked, a Business Account allows you to:
- Access the full product catalog
- Receive tax-exempt ordering (if applicable)
- Use payment terms (if approved)
- Access contract or special pricing (if applicable)
- Purchase private label products (if eligible)
Request a Business Account:
https://www.aquaphoenixsci.com/contact-us/business-account-application/
How do I get a Business Account?
You must complete a Business Account Application. Once submitted, our team will review and set up your account.
Approval and setup typically take 2–3 business days after submission.
Once approved, your eStore user will be linked to your Business Account.
Request here:
https://www.aquaphoenixsci.com/contact-us/business-account-application/
I’m an existing customer. Is my Business Account already linked to my eStore?
No. Existing customers with a Business Account (C#) are not automatically linked to their eStore user.
You must request account linking to receive:
- Tax exemption (if applicable)
- Contract or terms pricing
- Payment terms (if established)
- Full catalog access
- Private label eligibility (if applicable)
Link your account:
https://www.aquaphoenixsci.com/estore-b2b-request/
What is a C# Business Account number?
A C# is your Customer Number assigned once your Business Account is approved.
This will be provided in your welcome email after setup is complete.
Why can’t I see all products / the full catalog?
You may not have full catalog access because:
- Your Business Account is not yet approved
- Your account is still under review
- Your eStore user is not correctly linked
- You are not logged in properly
Once your Business Account is approved and linked, you will receive a welcome email and full catalog access.
Business Account / B2B / Terms Payments, Private Labeling & More
Why am I seeing different pricing?
Pricing depends on account status:
- Guest / unapproved users → standard list pricing
- Approved Business Account → contract or special pricing (if applicable)
Why am I being charged tax on my order?
You are being charged tax because your order is processed as a standard taxable purchase. Your Business Account has not yet been approved and linked to your eStore profile.
Until your account is fully approved—and tax-exempt status is applied (if applicable)—all orders will be processed as taxable.
Once approved and linked, tax-exempt status may be applied to eligible future orders.
Note: Taxes paid on orders placed prior to Business Account approval are non-refundable.
Link your account:
https://www.aquaphoenixsci.com/estore-b2b-request/
What payment methods do you accept?
We accept:
- Credit card payments
- Payment terms (approved Business Accounts only)
Why can’t I use payment terms at checkout?
Payment terms are only available to approved and linked Business Accounts.
If you are unable to use payment terms, your account may not yet be approved or linked.
Link your account:
https://www.aquaphoenixsci.com/estore-b2b-request/
Need help
finding something?
We are here for all your support inquiries and sales requests