Improved Technical Support

We are excited to offer you a new LiveChat option on beginning July 20th!  This pop-up feature will help us provide quick answers to your questions through real-time correspondence with our customer service and technical support team.  In addition, we continue to be available at 866-632-1291 and to assist you with requests and inquires.

Introducing Our In-House Experts:

Luke Miller, technical support specialist at AquaPhoenix
Luke Miller
Technical Support Specialist
Luke has been a Research Chemist at AquaPhoenix for the last 5 years, focusing on improving and developing water treatment products.  Luke has recently transitioned into the position of Technical Support Specialist and is readily available to assist with all technical support needs.  Luke’s responsibilities include troubleshooting test kits, developing custom product curves and testing reagents, and managing our new online technical chat service.



Jeff Forbes, key account manager for technical and sales support at AquaPhoenix
Jeff Forbes
Key Account Manager /
Technical and Sales Support
Jeff has recently transitioned into the position of Key Account Manager for our Industrial and Cleaning and Sanitation divisions.  His focus is on developing and quoting new products, in house sales, and assisting with technical inquiries and training.  Jeff’s primary responsibilities include maintaining long term relationships with key accounts and ensuring that we exceed expectations with top notch customer service.  Additionally Jeff interacts with our sales team and internal department managers on a daily basis to meet order deadlines and sales requirements.  If you are in need of a customized test kit, Jeff can assist with developing the components to fit your needs.