Over the last year, Aliquot has undergone one of its most thoughtful and user-driven improvement cycles yet. To give customers a look behind the scenes, we sat down with Taylor Segovia, our SaaS Engineering Operations Manager, to talk about what’s new, and why the team invested so heavily in performance and usability.
Q: What sparked this wave of improvements to Aliquot?
Taylor: Over time, we saw how central Aliquot had become to our customers’ daily operations. That meant we needed to make sure the platform kept pace with modern expectations for speed, device compatibility, and simplicity. We took a hard look at workflows that required too many clicks, areas that slowed people down, and places where setup felt more complicated than it needed to be. The result is a cleaner, faster, more intuitive version of Aliquot that feels familiar but works dramatically better.
Q: What specific improvements have been made across the platform?
Taylor: A lot has changed, both on the surface and under the hood. Setting up the software: building customer lists, establishing hierarchies, adding users, and configuring systems is significantly faster. Load times have improved across the board, and almost every repetitive step has been streamlined. The tech stack is now modern and efficient, and we moved reporting to the cloud for reliability and instant saving. All of these updates add up to something meaningful: fewer clicks, faster workflows, and more time back in your day.
Q: How has speed changed for users?
Taylor: Speed was the number-one request, and we made major progress. Page loads, report lists, user lists, and product lists all load quickly now, even large data sets. Every click is noticeably faster. We rebuilt the architecture so that slow experiences aren’t just improved, they’re eliminated.
Q: Were these improvements extensively tested?
A: Absolutely. We introduced more testing than we’ve ever had before. We’re running automation testing daily, and we have an active group of beta users providing real-time feedback. Both web and desktop versions go through rigorous QA to make sure each update lands smoothly and performs reliably.
Q: How do these upgrades ultimately benefit the end user?
Taylor: The biggest benefit is time saved and peace of mind. Because everything is saved in the cloud, users know their work is secure. Device compatibility also makes a huge difference; you can use Aliquot on a phone or tablet in the field without needing a laptop. And with improved offline mode coming in Q1, that flexibility will only expand.
Q: What customer pain points did the improvements address?
Taylor: Speed was the biggest one. But we also fixed the pain around images; previously, people had to upload to an attachment manager and couldn’t do it from a mobile device. Now you can upload and resize images directly from your phone or tablet. Components and test setup is much easier too. Workflows that used to feel tedious or multi-step now feel streamlined and intuitive.
Q: What feedback have early users shared so far?
Taylor: Early users love how easy it is to set up components and tests, and they’re very happy with the mobile web experience. Report customization is another highlight, we now support completely customizable report sections, which gives users much more control over how reports look and read.
Q: What metrics or capabilities show the impact of these improvements?
Taylor: We’re seeing a significant increase in the number of reports completed daily thanks to faster performance. We also introduced controller compatibility, customers can now add controllers themselves through a self-service workflow. And we expanded language support to English, French, and Spanish so the platform can better serve our global users.
Q: What about branding and white-label features?
Taylor: Those remain fully supported. Customers keep their own URLs, logos, and themes. Even with all these enhancements, Aliquot still feels like your platform.
Q: For users who haven’t experienced the new version yet, what can they expect?
Taylor: They can expect a faster, modernized, intuitive system. Most people feel confident using it within just a few days. The design is cleaner, workflows are smoother, and everything from reports to device compatibility has improved.
Q: What’s the plan for the future?
Taylor: We’re focused on strengthening offline mode, expanding dashboards, and continuing functionality refinements. And we’re excited to introduce the mobile app; it will look and feel exactly like the web version, giving users a consistent, modern experience across every device.
At every step, your feedback guides our work. We’re committed to continuously improving Aliquot so it supports the way you operate today and evolves with what you need tomorrow. If you’d like a firsthand look at the latest updates, you can schedule a personal demo anytime.
