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    • AquaPhoenix Scientific
      860 Gitts Run Road Hanover, PA 17331
    • Local: 717-632-1291 Toll-Free: 866-632-1291

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Privacy Policy

Introduction

We at AquaPhoenix Scientific, LLC. are committed to protecting the privacy of our users’ Personal Information (as defined below). This policy (the “Privacy Policy”) describes how we collect, use, retain, disclose, process, and transfer Personal Information. This Privacy Policy applies to all personal information we collect when you use www.aquaphoenixsci.com; www.aquaphoenixeducation.com; www.aliquotapp.com; www.aquaphoenixacademy.com; www.ekrakensupply.com; www.kemtecscience.com; www.h2tronics.com; www.gtpcompany.com, www.eservicereport.com; www.esrflexreports.com and www.h2panelbuilder.com (collectively, the “Sites”). This policy covers information we collect online and offline through the Sites.

Any personally identifiable information or personal data (“Personal Information”) collected by the Sites shall be used only in a manner consistent with this Privacy Policy.  Personal Information is information about you that is personally identifying or that makes you identifiable, such as your name, email address, postal address, location data, online identifiers, payment/credit information, employment description, or telephone number, and that is not otherwise publicly available.  Please note that the definition of Personal Information depends on your citizenship and physical location and may include other types of information.  Only the legal definition that applies to your physical location will apply to you under this Privacy Policy.

Agreement

By accessing the Sites, emailing, or otherwise contacting us, applying for a job, and/or making a purchase through the Sites, you accept and hereby expressly consent to our collection, use, retention, processing, disclosure and transfer, including international disclosure and transfer, of your Personal Information in accordance with the terms of this Privacy Policy.

Changes to Our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date.  Please check back regularly to review any changes to this Privacy Policy and each time you submit Personal Information to us.  If you do not agree with this Privacy Policy or any changes to it, you should not use or access the Sites. This policy was last modified on November 16, 2022.

Information Collection and Use; Choice and Consent

When you browse the Sites, they automatically collect information about your usage of the Sites, your IP address, purchase history, the URLs from the sites you came from, and other usage and browsing information.  We collect this information to help us diagnose and resolve issues with the Sites, analyze the ways in which you use the Sites, and present relevant product information.  Use of other features on the Sites may require you to provide additional Personal Information, as described below.

When you contact us through the “Contact Us” button on the Sites, we collect your first and last name, your email address, and your company name so we can respond to your request.  We retain this information on our servers, where it may be accessed and viewed by us in order to answer your questions.

When you make a purchase on the Sites, you will be asked to provide your email address, first and last name, shipping address, zip code or postal code, and your billing information including your credit card number and its expiration date and security code.  Your Personal Information will be used by us to process and fulfill your order, provide the requested services, validate, create and monitor your account and user profile, and provide you with product information and updates.  Your Personal Information is also collected by our third party payment processor, The Sage Group.  The processing of your Personal Information that is collected by Sage is governed by its separate privacy policy and not by this Privacy Policy.  You can find Sage’s privacy policy online at https://www.sage.com/company/privacy-notice-and-cookies. We will have no liability for any data processed by Sage and it is your responsibility to ensure that you periodically check Sage’s privacy policy for any changes.

If you apply for a job with us through the Sites, you must register and provide your email address, password, first and last name, address, zip code and phone number. You must complete an application and may also be asked to provide a resume or C.V. We collect this information in order to assess your qualifications for a job with us and to contact you for more information if we deem necessary.  We retain your information until the job you applied for is filled. You may contact us at any time at the information set forth at the end of this document to request to exercise any of your rights regarding your information.

You may be aware that a new European Union law, called the General Data Protection Regulation, gives certain rights to individuals in relation to their Personal Information. If you are located in the European Economic Area, these rights may include:

  • Right of Access – the right to access the Personal Information we process about you;
  • Right to Rectification – the right to request that we amend or update your Personal Information where it is inaccurate or incomplete;
  • Right to Erasure – the right to request that we delete your Personal Information;
  • Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your Personal Information, to the extent permitted by law;
  • Right to Object – the right to object, at any time, to any processing of your Personal Information carried out on the basis of our legitimate interests.

Where we process your Personal Information for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection.

  • Right to Data Portability – the right to request transferring your Personal Information to another controller, to the extent possible; and
  • Right Not to be Subject to Automated Decision-Making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would produce legal effects. Automated decision-making currently does not take place on our websites or in our services.

How to Exercise Your Rights

To exercise your rights, or to update, correct or delete your Personal Information at any time, you may logging into your online account or contact us via email at info@aquaphoenixsci.com, or via phone at 866-632-1291.

We try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to honor your request.

What Personal Information do we collect from you?

The tables below outline the categories of Personal Information we collect and use:

Personal Information You Provide to Us When You Sign Up

Categories of Personal Information Description of category
Account Registration Data The types of Personal Information we may collect directly from you include:

  • Name;
  • Username;
  • Email address;
  • Address;
  • Phone number; and
  • Information about your data encryption preferences.

 

Personal Information We Collect Automatically When You Use our Services

Categories of Personal Data Description of category
Our Services and Site Usage Data The types of Personal Information we may collect from you during services provided may include:

  • Information about the type of product you use;
  • Date and times that services are used;
  • Technical data, which may include your access times, browser type and language, Internet Service Provider, the web pages that you visit, the Metadata you use, and the URL of the web page you visited before navigating to the Sites;
  • Your Internet Protocol address for the purposes of validating your location;
  • Device information, including, if you access our services from a mobile device, data about the device, such as the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network), or platform data (as allowed by the specific platform type); and
  • Metadata on the files or other data that you provide to the Sites in order to be able to provide you with the features and functionality of the Sites.

Further details about the data collected by cookies can be found in the section titled “Do We Use Cookies or Other Tracking Technologies?”.

Personal Information Collected With Your Permission That Enables us to Provide Additional Features

Categories of Personal Information Description of category
Voluntary Additional Data In addition to the data we collect to provide you with the Sites and our services, you also have the option to give us your consent to collect additional Personal Information from you to provide you with features and functionality that will enhance your experience.
Contests, Surveys and Sweepstakes Data This data is used to allow you to sign up and participate in contests, surveys, sweepstakes, and other types of promotions. The exact data collected will vary depending on the promotion. Data may include:

  • Name;
  • Username; and
  • Email address.
Online Community Data If you register for an online community that we host, we may ask you to provide a username, photo, and biographical information, such as your occupation, social media profiles, company name, and areas of expertise. We will never scan or import your photo library or camera roll.
Payment Data We may collect such data during a trial subscription or throughout the purchasing process. The exact data collected will vary depending on the payment method but will include information such as:

  • Name;
  • Phone number;
  • Email;
  • Payment details; and
  • Details of your transaction history
Social Media Site data This is data that is provided by you when you communicate with us via third-party social media sites or otherwise communicate with us.

 

Personal Information Collected from Other Sources

Categories of Personal Data Description of category
Third Party Data We may also obtain data from third parties and combine such third-party data with data we collect through the Sites or the provision of our services.

For example, we may have access to certain data from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to data from the service.

Any access that we may have to such data from a third-party social media service is in accordance with the authorization procedures determined by the social media service.Promotional Emails

What We Use Your Personal Information For?

When you interact with the Sites we use a variety of technologies to process data. In some instances, that data may be your Personal Information. The table below provides reasons for why we process your Personal Information and the associated legal basis we rely upon to process this data. The associated categories were identified in earlier sections. We may use the Personal Information we collect about you for a variety of purposes, including to:

Description of why we process your Personal Information (‘purpose processing’) Categories of Personal Information Legal Basis for the processing purposes
We process your Personal Information to perform our contract with you for the use of our services. Instances where we have not entered into a contract with you, we base the processing of your Personal Information on our legitimate interest to provide you with the necessary functionality required during your use of the Sites and our services. Account Registration Data, Our Site Usage Data Performance of a Contract or Legitimate Interest
To improve your experience with the Sites, for example, by enabling you to communicate, collaborate, and share files with designated users.

We may process device and usage which in some cases may be associated with your Personal Information, in order to analyze trends and improve the user experience.

Site Usage Data, Voluntary Additional Data Legitimate Interest or Consent (where applicable)
To understand how you and your users access and use the Sites and our services to ensure technical functionality, send you technical notices, updates, security alerts, support, and administrative messages.

This includes monitoring and analyzing trends, usage, and activities in connection with the Sites and our services for the purpose of delivering the services and features you request.

Account Registration Data, Our Service Usage Data
Performance of a Contract or Legitimate Interest
To process and complete transactions, investigate and prevent fraudulent transactions, unauthorized access to the Sites, and other illegal activities. To send you related information, including purchase confirmations, and invoices. Payment Data Performance of a Contract or Compliance with legal obligations or Legitimate Interest
To communicate with you, either directly or through one of our partners or third parties for:

  • Marketing or advertising purposes;
  • Surveying, newsletters, offers, promotions, contests and events; or
  • Informative news or information about us and our select partners.

Communicated with via email, notifications, or other messages consistent with previously communicated permissions.

Contests, Surveys and Sweepstakes Data Legitimate Interest or Consent
To communicate with you about our services and features, respond to your comments, questions, and requests and provide customer service and support. Account Registration Data, Our Service Usage Data
Consent

Sharing and Disclosure of Personal Information

Below are the categories of recipients of the data collected, generated, or processed via the Sites.

Publicly Available Information

The following Personal Information will be made publicly available via the Sites.

  • Testimonials: We display personal testimonials of satisfied customers on our site, in addition to other endorsements. With your consent, we may post your testimonial, along with your name.

Personal Information You May Choose to Share

The following Personal Information will only be shared with the categories of recipients in the table below.

Category of Recipients Reason for sharing
Third party applications you or your administrator connection to your Account We may provide you with opportunities to connect with third-party applications or services. If you choose to use any such third-party applications or services, we may share your Personal Information, including your username and any metadata you choose to use in connection with those applications and services, and such third parties may contact you directly as necessary.

This policy does not apply to your use or your users’ use of such third-party applications and services. We are not responsible for how those third parties collect, use and disclose your Personal Information.

Blogs Our website offers publicly accessible blogs. You should be aware that any data you provide in these areas might be read, collected, and used by others who access them. We are not responsible for any data that is disclosed outside of the Sites.

 

Personal Information Your Company May Share on Your Behalf

Categories of Recipients Reason for sharing
Company Administrator Corporate Account: If you are an individual user and the domain of the primary email address associated with your account is owned by your employer and was assigned to you as an employee of that organization, and such organization wishes to establish a corporate account, then certain data concerning past use of your individual account may become accessible to that organization’s administrator, including your email address.

 

Information We May Share

We will not share Personal Information about you with any third parties except as described in this Policy or in connection with our services and. the Sites. For example, we may share Personal Information about you, including the following:

Categories of Recipients Reason for sharing
Vendors, Consultants and Other Service Providers We use technical service providers which may operate some of the technical infrastructure that is needed to provide the Sites and our services.

We may share your Personal Information with these service providers who are working on our behalf and require access to your Personal Information to carry out such work, for example, providing customer support, hosting, or to process billing.

Aggregated or Anonymized Data We may also share aggregated or anonymized data with third parties that do not directly identify you.
Business Transfers We will share or transfer your Personal Information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Compliance with Law Enforcement and Data Protection Authorities We may disclose your Personal Information to a third-party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, (b) to enforce our agreements and policies, (c) to protect the security or integrity of the Sites, (d) to protect us, our customers, or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

 

Data Retention and Deletion

We may retain your Personal Information for a period of time consistent with the original purpose of collection outlined in this Privacy Policy. We determine the appropriate retention period for data on the basis of the amount, nature, and sensitivity of your Personal Information processed, the potential risk of harm from unauthorized use or disclosure of your Personal Information, and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements, such as applicable statutes of limitation.

After expiry of the applicable retention periods, your Personal Information will be deleted. If there is any Personal Information that we are unable, for technical or legal reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.

If you wish to deactivate your account or obtain further information on applicable data retention policies and periods, please contact us via email at info@aquaphoenixsci.com, or via phone at 866-632-1291, but note that we may retain certain data as required by law or for legitimate business purposes. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Transfer to Other Countries

We may subcontract processing to, or share your Personal Information with, third parties located in countries other than your home country. Your Personal Information, therefore, may be subject to privacy laws that are different from those in your country of residence.

Data collected within the European Union and Switzerland may, for example, be transferred to and processed by third parties located in a country outside of the European Union and Switzerland. In such instances, we will ensure that the transfer of your Personal Information is carried out in accordance with applicable privacy laws and that appropriate contractual, technical, and organizational measures are in place such as the Standard Contractual Clauses approved by the EU Commission

Promotional Emails

If you submit an email address to us for any reason, we will add you to our email marketing list and we may send you promotional emails. You may unsubscribe by clicking “unsubscribe” at the of the emails you receive. You have the right to object to the use of your Personal Information for direct marketing purposes by email, on a going forward basis, by emailing us at info@aquaphoenixsci.com. We will respond to your objection in accordance with the law that applies to you.

Do We Use Cookies or other Tracking Technologies?

We use cookies.  Cookies are small files that a website or its service provider transfers to your computer’s hard drive or to the memory of your mobile device through your Internet web browser (if you allow) that enables the website’s systems to recognize your browser and capture and remember certain information.  We use both session cookies and persistent cookies. A session cookie disappears after you close your browser.  A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Sites.

We also use other technologies such as clear gifs, pixel tags, and scanning navigational data to collect anonymous information about our users in order to help us deliver better service and user experience.  Examples of anonymous information include the websites you were on before coming to our Sites, IP addresses (in some cases), or areas of the sites being clicked on most frequently. If you have questions or issues with any of these technologies, please contact us at the information set forth below.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about traffic and interaction with the Sites so that we can offer better experiences and tools in the future.

Most web browsers are initially set up to accept cookies.  If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.  Like most websites, if you turn your cookies off, some of our services may not function properly.  However, you can still place orders over the telephone or by contacting customer service.

WebFX

The Sites use WebFX, which is a third-party marketing software. WebFX may set cookies or otherwise collect your information about your internet usage when you browse the sites and use certain features. Remember that the Sites may not function properly if you disable cookies on your web browser. However, you always have the choice to disable cookies.

Protection of Your Information

We will take appropriate physical, technical, and organizational measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction.  We follow generally accepted standards to protect your Personal Information both during transmission and while it remains in our possession. We offer the use of a secure server.  All Personal Information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

You may access your account information and our service only using an individual user ID and password. To protect the confidentiality of your information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your application when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.

Despite the measures taken by us to protect your information, no digital transmission of information is completely secure and we cannot guarantee you’re the absolute security of your information or that no unauthorized persons will ever gain access to your Personal Information. If any breach or suspected breach occurs, we will notify you within 21 days of our discovery of such breach or suspected breach.

Information Sharing and Disclosure

We do not share your Personal Information with our third party vendors.  As detailed in the section of this Privacy Policy titled “International or Cross Border Transfer of Your Personal Information and Your Express Agreement”.

We also may transfer your Personal Information to third parties in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).  You will be notified in advance of any rights you may have to block or object to this transfer of your information.

We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect our or others’ rights, property, or safety, or to assist with any online fraud or cyber threats.  Because our servers, which store your Personal Information, are located in the United States of America, your information may be available to U.S. government entities or agencies under a lawful court order in the U.S.

By accessing our Sites, you provide your express consent to our disclosure of your Personal Information for the purposes described in this Privacy Policy.

Third Party Sites and Links; Payment Processors

Our Site may contain links to other websites that are independent, are not owned or operated by us, are not covered by this Privacy Policy and which may incorporate third party information. For example, your Personal Information will be collected and processed by our third party payment processor, The Sage Group, as discussed in the Information Collection and Use; Choice and Consent section of this Privacy Policy. These third party sites have separate and independent privacy policies that apply to the information they collect from you.  If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours.  We therefore have no responsibility or liability for the content and activities of other websites, even if they are linked to our Sites.

Social Media Features

Our Sites include features from social media websites such as Facebook, Twitter, LinkedIn, YouTube and other platforms.  These features may collect your IP address, information about which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly.  Social media features are either hosted by a third party or hosted directly on our Sites.  This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them. Please be sure to read the privacy policies of social media websites before you provide or post any Personal Information to those sites.

Your Right to Withdraw Your Consent and Control Your Personal Information

It is always your choice whether or not to provide us with Personal Information.  If you do provide Personal Information to the Sites, you are giving your voluntary and express consent to the collection, use, processing, retention, transfer, and disclosure, including international transfer and disclosure, of your Personal Information as described in this Privacy Policy.  If you choose not to provide the requested information you may not be able to access certain features or functions of the Sites.  You may access, change, modify or delete your information, at any time, as described below.

Depending on the law that applies to you, you may have the right to request access to, correction, or of your Personal Information, or to request that your Personal Information be transferred to another person. If applicable, you may revoke your consent, object to, or block processing of your Personal Information, or otherwise exercise your rights to control the use of your Personal Information by emailing a request to us at info@aquaphoenixsci.com or by calling us at 866-632-1291.  We will respond to your request in accordance with the law that applies to you. You can help us maintain the accuracy of your Personal Information by promptly notifying us of any change.

Your Personal Information that we processed prior to your request may not be deleted from our Sites’ system records but will be blocked from further processing without your permission.  A request to revoke consent or block processing of your Personal Information may not apply to information collected by cookies or used internally to recognize you and/or facilitate your visits to the Sites, or to information we may keep to comply with legal requirements.

We will retain your Personal Information as long as necessary to facilitate your use of our Sites as described in this Privacy Policy.  When you cancel your subscription to any product or service or delete your account. We will, however, retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, and to resolve any issues relating to fraud or other cyber threats.

Your California Privacy Rights; California Do Not Track Disclosures

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of certain of your Personal Information by us to a third party for the third party’s direct marketing purposes.  To make such a request, please contact us by email at info@aquaphoenixsci.com.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not knowingly collect any information from anyone under 13 years of age.  The Sites are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.  If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.  If you believe we might have any information from or about a child under 13, please contact us at info@aquaphoenixsci.com.

International or Cross-Border Transfer of Your Personal Information and Your Express Agreement

Given that the Internet operates in a global environment and that transfer of your Personal Information is necessary for you to use the features and services on the Sites, to provide updates, and to respond to your inquiries, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international, or cross-border, basis.  By signing up for or using the Sites and/or by communicating with us by email, you acknowledge and expressly consent to our processing and disclosure of your Personal Information in the United States and abroad.   When a user who is located outside the U.S. provides Personal Information on the Sites, as described in this Privacy Policy, that Personal Information will be transferred outside of the user’s home country to the United States where our servers are located and where it will be processed and stored on servers in the U.S.  The U.S. has not been recognized as providing an adequate level of protection according to European Union (EU) data protection requirements, but we will take all steps reasonably necessary to ensure that users’ Personal Information is treated securely, as described in this Privacy Policy.  By using the Sites and by providing information to the Sites, you expressly agree to such transfer, processing, storage, and disclosure in countries outside the EU.

Contact Us About Complaints, Questions or Notices relating to this Privacy Policy

We are committed to resolving complaints about your privacy and our collection or use of your Personal Information.  If you believe your privacy rights have been violated or you disagree with any action we have taken with regard to your Personal Information you may file a complaint with us by emailing us at the address below or calling us at the phone number below.  Users with complaints about their privacy or this Privacy Policy should submit their complaint in writing with as much information as possible.  Complaints will be acknowledged within one month, subject to extension consistent with applicable law.

You may contact us at:

info@aquaphoenixsci.com

Phone: 866-632-1291

Our offices will be closed Monday, January 2. Happy New Year!