FAQ's
We have the answers. Please contact customer support if your questions are not answered on this page
What is the difference between eStore labeling and Business Account private labeling?
The eStore operates under AquaPhoenix labeling for all standard purchases.
For approved Business Accounts, private labeling may be available where applicable. This allows eligible customers to receive products branded for their business instead of standard AquaPhoenix labeling.
How long does order processing take?
Order processing typically takes 1–2 business days if items are in stock.
If an item is out of stock, our Customer Service team will notify you.
Can I cancel or change my order after placing it?
Orders may be canceled if they have not yet shipped.
Please contact Customer Service as soon as possible during business hours.
Customer Service: 866-632-1291
What happens if an item is out of stock?
If an item is out of stock, our Customer Service team will contact you.
Can I track my online order?
Yes. Orders can be tracked through your eStore account portal.
Can I use my own shipping account number?
Yes. You may use a valid FedEx or UPS shipping account number at checkout.
Please ensure the account information is entered correctly so shipping charges can be billed appropriately.
Why are shipping estimates higher than expected?
Shipping estimates shown at checkout are estimates only and may differ from final charges.
Final shipping costs are calculated at shipment and depend on:
- Package weight and dimensions
- Destination
- Carrier rates
- Handling requirements
- Hazardous or regulated material surcharges (if applicable)
Selected shipping service
Where do you ship?
We currently ship within the United States and Canada.
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